Enroll in BMC Helix Training at Multisoft Virtual Academy and build expertise in IT Service Management (ITSM), AIOps, and workflow automation. This program helps IT professionals enhance operational efficiency, improve service delivery, and drive digital transformation using BMC Helix solutions. Learn from industry experts through highly interactive sessions and gain real-world, hands-on experience to advance your IT career.
BMC Helix Training by Multisoft Virtual Academy is crafted to empower IT professionals with the expertise required to manage intelligent, cloud-based IT services and operations using the BMC Helix platform. As a next-generation solution built on AI, machine learning, and automation, BMC Helix revolutionizes IT Service Management (ITSM) by improving operational efficiency, service reliability, and overall user experience.
This training offers a comprehensive understanding of core components such as Helix ITSM, Helix Digital Workplace, Helix Innovation Suite, and Helix Operations Management. Participants will gain hands-on experience in configuring service workflows, automating key processes, monitoring infrastructure performance, and applying AI-driven insights to optimize everyday operations.
Led by certified BMC experts, the course prepares learners for implementation and administrative roles in enterprise environments. By the end of the training, participants will be fully equipped to enhance service delivery, reduce downtime, and support digital transformation initiatives within their organizations.
BMC Helix Training is a specialized program designed to equip IT professionals with the skills to manage and optimize BMC Helix, a cloud-based IT Service Management (ITSM) platform. The training covers modules like Helix ITSM, Virtual Agent, Discovery, and Innovation Suite. Participants learn to automate workflows, implement cognitive service management, and streamline IT operations. It prepares learners for certification and real-world deployment in modern IT environments.
1.1 Introduction to BMC Helix
Helix ITSM
Helix Innovation Suite
Helix Digital Workplace
Smart IT
1.2 Workflow Basics in Helix
Forms
Fields
Active Links
Filters
Escalations
Active Link Guides / Filter Guides
BMC Helix Basic Development & Administration Training
1.3 Overview of Related Products
DWP
Smart IT
DWP Catalog
Helix Dashboards
BMC Helix Basic Development & Administration Training
2.1 Understanding Developer Studio
Design user forms and workflows
Define backend logic
Customize user actions
2.2 Workflow Design
Active Links
Filters
Push/Set Fields
2.3 Progressive Web Applications (PWA)
Responsive layout components
Dynamic fields and views
User-based content delivery
BMC Helix Basic Development & Administration Training
3.1 Basic Admin Tasks
User onboarding
Permissions
Support Groups
3.2 Performance & Config Checks
Monitor AR server health
Validate configurations
Logging and maintenance
BMC Helix Basic Development & Administration Training
4.1 Capturing Logs
Client-side logs
Server-side logs
DWP/Catalog logs
4.2 Analyzing Logs
Use timestamps
Execution order
Error identification
4.3 Configuration Validation
AR server settings
Mid-Tier cache
Validate integrations
BMC Helix Basic Development & Administration Training
5.1 Integration Scenarios
REST APIs
Webhooks
Sample use case
5.2 Final Review & Discussion
Recap
Q&A
Resources
Yes, you will receive a recognized certificate upon successfully completing the training.
The course includes BMC Helix ITSM, Digital Workplace, Innovation Suite, and Operations Management tools.
Yes, the training offers practical labs and real-time project exercises for hands-on experience.
You will learn to configure IT workflows, automate operations, and use AI-driven insights for service management.
You can connect via email or phone for course inquiries and enrollment support.
| Course Name | Faculty | Date | Duration | Time | Mode of Training | Batch Type | Enroll Now |
|---|---|---|---|---|---|---|---|
| BMC Helix | Pratap | 05 December 2025 | 30 days | 7:00 AM to 8:00 AM | Online | Regular |